FAQ
Frequently Asked Questions
1. How long does it take to process my order?
- Answer: Please allow 2-3 days for order processing. You can expect an email notification within 2-10 days to inform you that your order is on its way.
2. What shipping options are available during checkout?
- Answer: During checkout, you can enter your address and choose the shipping option that best suits your needs. Click the "Continue to shipping" button to proceed with your preferred shipping method.
3. Do you offer international shipping?
- Answer: Currently, we only ship within the United States. International shipping options are not available at this time.
4. What is your return policy?
- Answer: We accept returns within 7 days of delivery for unused items in their original condition. Refunds will be issued for the full order amount minus the return shipping costs.
5. What should I do if my order arrives damaged?
- Answer: If your order arrives damaged, please email us at info@2PsStudios.com with your order number and a photo of the item's condition. We will address these issues on a case-by-case basis and work towards a satisfactory solution.
6. How can I contact you for further questions or assistance?
- Answer: If you have any further questions or need assistance, please don't hesitate to contact us at info@2PsStudios.com. We're here to help!
7. What shipping options are available during checkout?
• Answer: During checkout, you can enter your address and choose the shipping option that best suits your needs. Click the “Continue to shipping” button to proceed with your preferred shipping method.
8. Do you offer international shipping?
• Answer: Currently, we only ship within the United States. International shipping options are not available at this time.
9. What should I do if my order arrives damaged?
• Answer: If your order arrives damaged, please email us at info@2PsStudios.com with your order number and a photo of the item’s condition. We will address these issues on a case-by-case basis and work towards a satisfactory solution.